Please fill out the information in the Lost Disney's PhotoPass Form and we will do everything possible to help find your vacation photos. We do not guarantee that your photos will be recovered, but we will try our best!
Back to TopIf you receive the message that there are no photos currently in your account, it could be because your photos either have not yet been uploaded into DisneyPhotoPass.com, or they may no longer be available. If you had photos taken within the past few hours, please come back either in a few hours or tomorrow.
If it has been more than 30 days since your photos were taken and/or more than 30 days since you initially claimed your photos at DisneyPhotoPass.com, they may no longer be available in the system. Please see our storage policy for further details.
If your photos were taken within the past 30 days and/or claimed within the last 30, and you receive the message that there are no photos in your account, please fill out the information in the Lost Disney's PhotoPass Form and let us know that photos are missing from your pass. Be sure to include your 16-digit Disney's PhotoPass ID number along with the other descriptive information and we will do everything possible to help find your vacation photos.
Back to TopPlease double check your pass and enter the Disney's PhotoPass ID number carefully. If you had photos taken recently with this pass, they may not be ready for viewing. Please try again later. If it has been more than 24 hours since your photos were taken, please fill out the information in the Lost Disney's PhotoPass Form and let us know that photos are missing from your pass. Be sure to include your 16-digit Disney's PhotoPass I.D. number along with the other descriptive information and we will do everything possible to help find your vacation photos.