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About Disney's PhotoPass Service
Below you will find answers to some of our most frequently asked questions. For more detailed information about how to use DisneyPhotoPass.com, visit our online Help section.
Q. How do I get a Disney's PhotoPass card? Is there a charge?
A. You can get a card from any Disney's PhotoPass photographer. They can be found all around the Parks, and there is no charge to get the card or to have your picture taken in the Parks. Online registration is required to view and order photos.
Q. I'm traveling with a group. Can we get the same photo added to more than one card so we can each set up our own account?
A. Sure! Just tell your photographer and they'll be happy to scan your photos onto multiple cards.
Q. I heard the PhotoCD is a good deal. Is there a limit to the number of photos you can have on a PhotoCD?
A. No. Get as many photos taken as you want and you can have them all on a CD! The price is the same regardless of the number of photos in your account. Note that Disney's Gallery photos and any uploaded photos will not be included on your PhotoCD.
Q. Are the ride photos included on Disney's PhotoPass system?
A. With the exception of Test Track at Epcot®, no. On Test Track you can add your photo to your Disney's PhotoPass card as you exit the attraction.
Q. Help! I’ve lost my Disney's PhotoPass card or photos are missing from my account!
A. Fill out our Lost Card/Photos form and our Guest Services team will be happy to help you try and locate your missing photos. Be sure to provide as much detail as possible!
Q. I ended up with more than one Disney's PhotoPass card. What do I do?
A. You can add the photos from all of your cards into one account. There are spaces to add multiple cards on the registration page as well as on the view and order photos page. Note a Disney's PhotoPass I.D. number may only be claimed into one account.
Q. Can I use my own photos on DisneyPhotoPass.com?
A. You bet! You can upload photos from your own camera to use in our photo products or to order prints. Note that uploaded photos follow the same storage policy as Disney's PhotoPass photos. You'll have 30 days from when you upload them to use them.
Q. Can I purchase JPEGS individually?
A. Yes, in addition to professional prints in various sizes, you can also now purchase Disney's Photo Downloads of your favorite photos.
Q. Are there any special deals?
A. We often do offer promotions on selected items. Click on the "Special Offers" tab at the top of any page for the latest.